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Carpet Cleaning & Repair
Our 12 Step Carpet Cleaning Program
Carpet Repair & Re-stretching
How to Care for your Carpet
Spot Removal and Interim Cleaning
Our 12 Step Carpet Cleaning Program
Before your carpet is cleaned please remove breakables and
items from tables and other furniture that will be moved by
our crew. Remove all small items such as boxes, magazines,
shoes, etc. in the areas to be cleaned. Also, arrange for
pets and children to be away from the area where we are
cleaning.
STEP 1 — Pre-Inspection
Every great carpet cleaning
experience starts with a proper pre-inspection. Our service
technician will inspect your particular areas of concern as well as
noting carpet construction and soiling conditions. He will also
advise you of any possible permanent staining.
STEP 2 — Commercial prevacuum
Your carpet will be thoroughly vacuumed with a special
Turbine Vacuum System to remove bonded dry soil. Dry soil is removed
by a thorough vacuuming. Removing dry soil is one of the most
important steps in cleaning.
STEP 3 — Furniture Moving
Sofas, chairs and tables will be carefully moved. Larger
pieces, beds and dressers are left in place under our regular
pricing structure. Furniture will be protected with disposable
blocks and tabs.
STEP 4 — Pre-spray & Pre-spot
Traffic areas and spots are pretreated for more effective
soil and spot removal.
STEP 5 — Pre-Groom
Your carpet will be pre-groomed with a carpet groomer or rotary
cleaning machine (depending on soil level) to further loosen traffic
area soil.
STEP 6 —
Extract & Rinse
Once the soil has been loosened, our state-of-the-art truck-mounted
hot water extraction process will thoroughly flush the carpet pile.
Pressure and heat are regulated so that carpet is not over-wet. We
clean with water temperature between 180 °F - 190 °F.
STEP 7 —
Neutralize
Every carpet that we clean is pH balanced so that there is no sticky
residue left behind. This treatment is used as a rinse or applied
after the rinse depending on soiling condition. Improving air
quality by removing pollens, dust mites, etc.
STEP 8 —
Post-spot Treatment
If any spots are not removed during the cleaning process, specialty
spotting techniques are employed. Note: Permanent stains identified
by our service technician may not be removed.
STEP 9 —
Dry Bonnet
Some
carpets benefit from a dry bonnet process. Ask your technician
whether he advises this process or not. Dry bonnet assists in faster
drying and prevents wicking on some carpets.
STEP 10 —
Speed Dry
High velocity air movers are placed on the carpet to speed dry
carpet.
STEP 11 —
Post Grooming
The carpet pile is set in one direction for faster drying and visual
appeal.
STEP 12 —
Post Inspection
Please walk through your home or business to inspect our work. Let
us know that you are pleased by signing our service receipt.
ALWAYS Get Carpet
Protector Applied When You Have Your Carpet Cleaned!
Click here to discover why you should
have carpet protector applied
After your carpet is cleaned …
1. Be
careful walking from carpet to hard surfaces. Floors can be
slippery.
2. Keep
pets and children off of carpet for at least 6 hours.
3. Remove
blocks and tabs 24 hours after carpet is cleaned.
4. Vacuum
carpet anytime after the first 24 hours.
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Carpet Repair & Re-stretching
After a period of years, depending on soiling, traffic and
installation, carpet may need to be restreched. If you have
"buckles" in your carpet, we recommend carpet restretching. We use a
power stretcher to get your carpet as tight or tighter than when it
was new. If you have holes, seams coming apart or any other damage
to your carpet, an expert carpet repair can be done for you.
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How to Care for your Carpet
When it comes to maintaining your carpet, one of the most critical
areas of focus is the traffic areas. If ground in soil is not
removed on a regular basis, the traffic areas will begin to wear
excessively. The dirt is extremely abrasive against the fibers of
the carpet as you walk back and forth on it. The second area of
focus of course is spot removal. You must react to "danger" spots
immediately. Red wine, red beverages, urine, blood, etc., can cause
a permanent stain if not treated immediately.
Listed below are the steps that you must take to properly maintain
your carpeting.
1. Vacuuming
Vacuum your
carpet often. Once or twice a week as least. Vacuuming removes
the abrasive soil that can cut and slice the fiber causing
premature wear. Much of this soil is not visible to the eye.
Vacuum before the carpet looks soiled. Remove any loose
particles such as food, leaves, pieces of crayon, bugs, etc., as
these items can cause a spot on the carpet
 
2. Professional Cleaning
As a general
rule, carpet cleaning by a professional, certified firm should
take place about once per year. For extremely heavy traffic
areas, cleaning may be required more often. Proper, professional
cleaning will not leave a sticky residue behind and can be done
as many times per year as needed. Many stain resist warranties
require professional cleaning every 2 years. Professional
cleaning removes the damaging soil in traffic areas that
vacuuming has not been able to remove. Warning: Uninformed
carpet cleaners may void your warranty.
3. Warranty
Stain resist
warranties can vary from 5 to 25 years. All stain resist
warranties require regular cleaning and immediate spot removal.
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Spot Removal and Interim Cleaning
Immediate spot removal
is key to a clean carpet. Great care also must be taken in how spot
cleaning is performed. When a carpet is new, or has sufficient
protector on it, plain tap water will remove many spots. However for
those spots that will not move easily with water, you must use a
spot cleaner. Select a spot cleaner that is recommended by the
carpet manufacturer or your trained, certified professional Carpet
Care Specialist. Most spot removers that are purchased over the
counter leave too much soap residue and can cause yellowing. Avoid
using foam carpet cleaners or any product that is not made
specifically for carpet.
Apply spot cleaner sparingly to white terry cloth and gently massage
spot causing it to transfer into the cloth. Never pour spot cleaner
directly onto carpet. If the product that is being used seems to
cause the spot to re-soil over a few week period, discontinue use.
Any spot that is not able to be removed, and for pet urine or feces,
call your professional Carpet Care Specialist immediately.
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